BCDR Concierge

Kaseya; Norwalk (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Kaseya, a leader in IT infrastructure management, is seeking a BCDR Concierge. This role involves providing expert guidance in Business Continuity and Disaster Recovery Solutions, driving sales through customer-centric relationships and understanding client needs. Ideal candidates will have proven sales experience, technical knowledge, and a passion for customer success.

Qualifications

• 3 - 5 years of inside sales experience with a strong track record of success.
• Expert knowledge in Business Continuity and Disaster Recovery solutions.
• Solid technical understanding of software, hardware, and applications.

Responsibilities

• Understand customer needs and recommend tailored solutions.
• Provide high-level product demonstrations and handle inquiries.
• Follow-up on account management leads and maintain product knowledge.

Skills

Sales skills

Interpersonal skills

Customer-centric approach

Education

University degree (preferred)

Tools

CRM systems (e.g., Salesforce)

Job description

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Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Kaseya is looking for a BCDR Concierge to become an instrumental part of our sales and customer success teams, providing expert guidance and support to clients seeking Business Continuity and Disaster Recovery Solutions.

As a BCDR Concierge at Kaseya, you will:

• Play a crucial role in understanding customer needs, recommending tailored solutions, and driving successful implementations of Kaseya's innovative security products and services.
• Serve as a subject matter expert in Business Continuity and Disaster Recovery Solutions, working closely with the sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio.
• Have a deep understanding of Business Continuity and Disaster Recovery concepts that will enable you to conduct product demonstrations, lead technical discussions, and ensure successful solution deployments.
• Have a customer-centric approach and ability to build strong relationships so you can provide an exceptional experience for our valued clients.
• Have strong knowledge of Business Continuity and Disaster Recovery Solutions to enable partners to drive more revenue.
  
  

Essential duties and responsibilities:

• Diligently follow-up on all account management generated leads as assigned.
• Constant learning to build and maintain product and industry knowledge.
• Be adept at providing high-level product demonstrations and able to handle client inquiries.
• Conduct business-oriented discussions with prospects about how our software will benefit their organization.
• Provide accurate forecasting/pipeline information to management on a weekly basis
• Must be a team player who is a self-starter and can perform under pressure and with minimum supervision.
• Consistently exceed monthly quotas
• Consistent communication with prospects via phone and email
  
  

Requirements:

• 3 - 5 years of proven inside sales experience with a strong track record of success
• Technical knowledge or experience in software sales
• Expertise in Business Continuity and Disaster Recovery solutions
• A solid technical understanding of software, hardware, and applications (SQL, Exchange, SharePoint), virtualization technologies (VMware, Hyper-V, Nutanix), and operating systems (Windows, Linux, macOS, etc.)
• Strong interpersonal skills with excellent phone etiquette, high energy, and enthusiasm
• A history of meeting or exceeding sales targets in a phone-based environment
• Proven ability to build relationships with stakeholders at all levels of an organization
• Experience selling to Managed Service Providers (MSPs) or working within MSPs is a plus
• Exceptional time management, self-motivation, and organizational skills
• A demonstrated ability to identify sales opportunities and leverage internal and external resources effectively
• Proven ability to manage a sales process, from identifying opportunities to negotiating and closing deals, by understanding the customer’s buying process
• A personal commitment to continuous professional development
• Experience with CRM systems such as Salesforce, or equivalent
• A university degree is preferred, but not essential
  
  

If you are a resilient achiever, driven to win and excel, and meet the above qualifications, Kaseya would like to speak with you about joining our team to empower our customers' efficiency, profitability, and success through our award-winning IT Complete platform of products and solutions, driving our hyper-growth trajectory.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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