Operations Manager, Care Concierge | Telehealth | Patient Experience

Femtech Insider Ltd.; New York (NY); Remote; USD 85,000 - 120,000; Full time

Job summary

A rapidly growing telemedicine platform focused on women's hormonal health is seeking an Operations Manager. This role involves leading the Care Concierge team to ensure exceptional support for patients and providers, driving operational efficiency, and fostering a patient-first culture.

Benefits

Competitive salary and opportunities for career growth

100% Remote Schedule

Unlimited PTO

Medical, Dental, Vision Benefits

401k

Professional Development

Qualifications

• 3+ years managing multi-layered teams in a call center or telehealth setting.
• Proven record in team leadership and workflow optimization.
• Strong communication and coaching skills.

Responsibilities

• Lead, coach, and develop Supervisors and frontline teams.
• Drive operational excellence and optimize workflows.
• Improve response times and retention using data analysis.

Skills

Team Leadership

Operational Planning

Data-Driven Decision-Making

Communication

Workflow Optimization

Job description

Allarais a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Are you a strategic, compassionate leader who thrives in a fast-paced, mission-driven environment? Do you have a passion for healthcare operations and patient experience? We’re looking for an Operations Manager to lead our Care Concierge team, ensuring seamless support for both patients and providers while driving operational efficiency at scale.

What You’ll Do

• Lead, coach, and develop Supervisors and frontline teams to create a high-performance, patient-first culture.
  
  
• Drive operational excellence by optimizing workforce management, workflows, and team performance.
  
  
• Use data-driven decision-making to improve response times, retention, and overall efficiency.
  
  
• Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience.
  
  
• Oversee onboarding, training, and performance management, ensuring continuous team development.
  
  
• Identify areas for improvement, implement solutions, and support the company’s growth at scale.
  
  

Who You Are

• 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting.
  
  
• Proven track record in team leadership, workflow optimization, and operational planning.
  
  
• Data-driven mindset with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement.
  
  
• Strong communication and coaching skills, with a passion for team development.
  
  
• Ability to manage competing priorities and thrive in a fast-growing, high-impact environment.

What Allara Offers

• Competitive salary and opportunities for career growth
• 100% Remote Schedule
• Unlimited PTO
• 11 Company Holidays
• Medical, Dental, Vision Benefits
• Additional Wellness and Wellbeing Perks
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Long and Short-Term Disability
• 401k
• Parental Leave
• Family Planning Support Benefit
• Professional Development
• Company-issued laptop
• Annual Employee Wellness Stipend
• Annual Work-from-Home Stipend
• Employee Learning & Development
• Commuter Benefits (if applicable)
• Annual Onsite (NYC)
• A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.