BC Practice Manager

Western Computer; Remote; USD 160,000 - 185,000; Full time

Job summary

A leading technology solutions provider is seeking a BC Practice Manager in California to oversee project delivery and enhance customer satisfaction. Candidates should have over 8 years of experience in BC project implementations and strong leadership skills. The role includes managing teams, improving processes, and directly contributing to customer success. Competitive salary between $160k - $185k with comprehensive healthcare benefits is offered, alongside opportunities for remote work.

Benefits

Competitive salary

Comprehensive medical, dental, and vision coverage

401(k) retirement plan

Generous paid time off

Remote work options

Qualifications

• 8+ years' experience in BC project implementations.
• Proven experience in practice management or a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Excellent mentoring and coaching skills.
• Passion for sharing the BC solution with customers.

Responsibilities

• Assist the Practice Director with strategic changes.
• Drive customer satisfaction and employee engagement.
• Maintain project health and ensure timely delivery.
• Develop relationships with clients on assigned projects.
• Oversee leads and manage employee satisfaction.
• Contribute to the development of standardized processes.

Skills

Leadership

Communication

Conflict Management

Project Management

Interpersonal Skills

Job description

Overview

The BC Practice Manager will play a key part in ensuring the successful delivery of projects, maintaining high levels of employee satisfaction, and contributing to the growth of our organization. This role will uphold the gold standard of customer satisfaction on their assigned projects, drive forward their functional portion of the practice, manage their team, and collaborate with the other Practice Managers to maintain and improve the overall health of the practice.

Key Responsibilities

• Drive Practice Success: Assist the Practice Director with identifying and driving strategic changes
• Drive customer satisfaction, employee engagement, and company profitability by monitoring and reacting to changes in KPIs
• Assist in creating annual OKRs and driving achievement of those OKRs

• Maintain Project Health: Uphold the gold standard of customer satisfaction
• Collaborate with Solution Architects and Project Managers to deliver high-quality solutions and ensure exceptional project delivery
• Monitor project status and ensure timely and quality delivery
• When needed, assist in resolving escalations including designing “get to green” plans, negotiating financial impacts, and gaining customer’s trust and confidence

• Client Management: Develop a strong relationship with clients on assigned projects
• Assist with handling escalated client issues ensuring client satisfaction

• Team Management: Oversee leads, driving their engagement and success through performance management and career path discussions
• Coach leads to effectively manage resources
• Manage employee satisfaction issues and address concerns promptly
• Evaluate skillsets within the team and identify areas of need and improvement and foresee team expansion needs
• Drive team meetings in coordination with the rest of the Leadership Team that allows for communication of relevant company information

• Process Improvement: Contribute to the development of standardized processes and expectations to help the department and project run smoothly and efficiently
• Identify and pursue areas to improve process methodology

• Support Sales Processes: Provide ad hoc assistance with presales engagements
• Assist in quoting and reviewing estimating worksheets and Statements of Work (SOW)
• Interact with prospects, answering questions and explaining our methodology

Qualifications

• 8+ years' experience in BC project implementations
• Proven experience in practice management or a similar role
• Strong leadership and interpersonal skills
• Excellent communication and negotiation abilities
• Excellent mentoring and coaching skills
• A passion for sharing the BC solution with customers, presenting with confidence and navigating difficult conversations when customer desires and ideal systems aren’t aligned
• Ability to manage conflict and solve problems efficiently
• An understanding of the importance of change management and ensuring everything is on point
• Strong Project Management Experience with an emphasis in project methodologies

The Perks

• Stellar Salary: Competitive OTE ranging from $160k - $185k USD per year, with recognition of your skills and experience
• Super Healthcare Benefits: Comprehensive medical, dental, and vision coverage
• Retirement Treasure: Access to a 401(k) retirement plan
• Time to Chill: Generous paid time off for vacations, holidays, and sick days
• Remote Work: Work remotely from the location of your choice

Who we are

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!