Battery Care & Field Service Tech

Socket.dev; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev seeks a field service technician to represent the company professionally while performing battery inspections, watering, washing, and full inspections, including recording voltages and specific gravities. You will install watering systems, safely operate a service vehicle, and use forklifts or reach trucks as needed.

You will maintain parts inventory, promote related products, follow safety and environmental policies, and coordinate with supervisors and other departments to resolve

Qualifications

• Read and comprehend safety rules, operating and maintenance instructions, and manuals.
• Able to interpret and follow written or diagrammed instructions.
• Prioritize tasks, work independently, and transition between tasks.
• Analytical and critical thinker with problem-solving skills.
• Detail-oriented and accurate in documentation.
• Troubleshooting skills to define problems and resolve them.
• Strong customer service, active listening, and communication.
• Solid organizational skills and reliable scheduling.

Responsibilities

• Represents the company in a neat and professional manner and adheres to company standards.
• Practices safety and good housekeeping at all times.
• Performs battery inspections, watering, washing, and full inspections including voltages and specific gravities.
• Installs watering systems as required.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift and reach truck regularly.
• Addresses safety and EPA issues as needed.
• Maintains accurate inventory of parts and materials.
• Coordinates with supervisors and other departments to resolve issues or seize opportunities.
• Ensures work orders are completed and submitted timely.
• Establishes and maintains good relationships with customers.
• Communicates with customers and team members to coordinate repairs.
• Follows policies on warranty, safety, environmental, OSHA, and hazmat guidelines.
• Maintains alignment with company procedures and schedules.
• Performs other duties as required.

Skills

Read documents

Follow instructions

Prioritize work

Analytical thinking

Detail-oriented

Troubleshooting

Customer service

Organizational skills

Tools

Forklift

Reach truck

Job description

Socket.dev seeks a field service technician to represent the company professionally while performing battery inspections, watering, washing, and full inspections, including recording voltages and specific gravities. You will install watering systems, safely operate a service vehicle, and use forklifts or reach trucks as needed.

You will maintain parts inventory, promote related products, follow safety and environmental policies, and coordinate with supervisors and other departments to resolve