Bath & Shower Installations Lead

Bath Concepts Independent Dealers; Medford (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Bath Concepts Independent Dealers is seeking an experienced Installation Manager in Medford, OR to lead installation teams. This full-time, on-site role requires construction background, strong leadership, and a commitment to exceptional customer experiences from start to finish.

You will oversee scheduling, coordinate contracts and orders, manage inventory, and ensure high-quality workmanship while maintaining thorough documentation and CRM updates.

Qualifications

• 5+ years of installation or construction experience.
• Background in acrylic bath systems.
• Plumbing knowledge (highly preferred).
• Proven leadership and team management skills.
• Quality assurance and customer service experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee and schedule all bath system installations.
• Lead and support installation crews, ensuring timely, high‑quality workmanship.
• Review customer contracts and coordinate product orders; manage warehouse inventory and vendor relationships.
• Ensure full customer satisfaction and follow‑up after installations.
• Conduct regular check-ins with clients and request referrals.
• Handle all permitting, documentation, and CRM updates.
• Support installers with on-site issues and service calls.
• Analyze job costs and service trends for continuous improvement.
• Assist in hiring, onboarding, and training of installation staff.
• Manage calendars for installation scheduling and time-off requests.
• Maintain accurate records of timesheets, receipts, and job completions.

Skills

Leadership

Team management

Customer service

Quality assurance

Construction experience

Acrylic bath systems

Plumbing knowledge

Scheduling

CRM updates

Tools

CRM software

Job description

Bath Concepts Independent Dealers is seeking an experienced Installation Manager in Medford, OR to lead installation teams. This full-time, on-site role requires construction background, strong leadership, and a commitment to exceptional customer experiences from start to finish.

You will oversee scheduling, coordinate contracts and orders, manage inventory, and ensure high-quality workmanship while maintaining thorough documentation and CRM updates.