Lead Bath & Shower Installations Manager

Bath Concepts Independent Dealers; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Bath Concepts Independent Dealers is seeking an experienced Installation Manager to lead our installation teams in Portland, Oregon. This full-time, hands-on leadership role requires a background in construction and quality control to ensure top-tier bath and shower installations and exceptional customer experiences from start to finish.

You will oversee scheduling, crew leadership, contract review, inventory management, and CRM updates while supporting hiring, onboarding, and training of staff.

Qualifications

• 5+ years of installation or construction experience.
• Background in acrylic bath systems.
• Plumbing knowledge (highly preferred).
• Proven leadership and team management skills.
• Quality assurance and customer service experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee and schedule all bath system installations.
• Lead and support installation crews, ensuring timely, high-quality workmanship.
• Review customer contracts and coordinate product orders.
• Manage warehouse inventory and vendor relationships.
• Ensure full customer satisfaction and follow-up after installations.
• Conduct regular check-ins with clients and request referrals.
• Handle all permitting, documentation, and CRM updates.
• Support installers with on-site issues and service calls.
• Analyze job costs and service trends for continuous improvement.
• Assist in hiring, onboarding, and training of installation staff.
• Manage calendars for installation scheduling and time-off requests.
• Maintain accurate records of timesheets, receipts, and job completions.

Skills

Leadership

Customer service

Quality assurance

Plumbing

Acrylic bath systems

Job description

Bath Concepts Independent Dealers is seeking an experienced Installation Manager to lead our installation teams in Portland, Oregon. This full-time, hands-on leadership role requires a background in construction and quality control to ensure top-tier bath and shower installations and exceptional customer experiences from start to finish.

You will oversee scheduling, crew leadership, contract review, inventory management, and CRM updates while supporting hiring, onboarding, and training of staff.