Bath Installer Lead - Hands-On, Customer-Focused

PJ Fitz; Concord (NC); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Dental Insurance

Job summary

P.J. Fitzpatrick in Concord, NC is seeking a dedicated installer to lead bath product installations and coordinate with customers and crews on site. You will review contracts, measure accurately, and ensure job progress aligns with safety and quality guidelines.

A strong emphasis on customer satisfaction and timely completion is essential. Candidates should be able to lift loads over 75 lbs, stand for long periods, and complete OSHA training.

Qualifications

• Experience in home remodeling or construction preferred.
• Ability to read and interpret work orders and specs.
• Strong focus on quality and safety standards.

Responsibilities

• Review home improvement contracts for accuracy of job specifications and perform pre-construction activities.
• Provide face-to-face, phone and email support to customers; troubleshoot issues to ensure satisfaction.
• Measure products, complete product orders, develop labor estimates and specify supplies.
• Communicate with customers and crew to resolve conflicts during measure, installation and service.
• Explain the installation process to customers and answer questions.
• Monitor installations to maintain quality standards and customer service throughout the project lifecycle.
• Lift base showers or tubs and crushed marble panels (must lift over 75 lbs).
• Stand 6-9 hours a day; complete services as needed.
• Collect final payments and documentation from customers upon job completion.
• Ensure company vehicle is maintained; keep area clean and organized.
• Complete OSHA Safety Course; show up on time and ready to work.

Skills

Customer service

Communication

Safety awareness

Job description

P.J. Fitzpatrick in Concord, NC is seeking a dedicated installer to lead bath product installations and coordinate with customers and crews on site. You will review contracts, measure accurately, and ensure job progress aligns with safety and quality guidelines.

A strong emphasis on customer satisfaction and timely completion is essential. Candidates should be able to lift loads over 75 lbs, stand for long periods, and complete OSHA training.