Basic Needs Aide (IVC - Case Mgmt Support)

South Orange County Community College District; Mission Viejo (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

South Orange County Community College District in California seeks a Basic Needs Aide for Case Management Support to assist students accessing essential services through The Spot: Center for Basic Needs at Irvine Valley College. You will help with intake, follow-up, scheduling, and resource navigation to support food, housing, clothing, and other basic needs.

The role focuses on front-line support, coordinating appointments, and ensuring students access timely resources.

Qualifications

• Experience in customer service, student support, or related fields.
• Strong interpersonal skills, both written and verbal.
• Ability to respond effectively and sensitively to students experiencing heightened emotional situations.
• Ability to work in fast-paced work environment.
• Experience working with basic needs or in college setting preferred.

Responsibilities

• Student Intake and Follow-Up: Review, screen, and respond to students’ responses to various intake forms and referrals. Follow up with students as needed to ensure completion of forms and next steps.
• Communication, Resource Navigation, and Appointment Support: Respond to emails from students, campus staff and faculty, and community members regarding The Spot and the services provided. Answer phone calls, respond to general inquiries, and schedule appointments for services. Schedule and assist with diaper, clothing, food bag, and case management support appointments.
• Emergency Housing Support: Identify students’ needs and assist in determining appropriate housing support. Services include short-term hotel stays and housing stipend program. Complete all processes and procedures for each program as appropriate. Maintain communication with MSW Case Management Support and other BasicNeeds Staff on student cases.
• Program In-Reach/Outreach: Support program visibility by assisting with campus in-reach and community outreach efforts, such as campus resource fairs and distribution of informational materials.

Skills

Customer service

Student support

Interpersonal skills

Written communication

Verbal communication

Emotional sensitivity

Fast-paced environment

Job description

SUMMARY

The Basic Needs Aide - Case Management Support position willprovide direct support to students accessing basic needs servicesthrough The Spot: Center for Basic Needs at Irvine Valley College.This position will play a key role in assisting with studentintake, follow-up, scheduling, resource navigation, and generalfront-line support for students in need of food, housing, clothing,and other basic needs.

Key Responsibilities

• Student Intake and Follow-Up: Review, screen, and respond tostudents’ responses to various intake forms and referrals. Followup with students as needed to ensure completion of forms and nextsteps.
• Communication, Resource Navigation, and Appointment Support,Respond to emails from students, campus staff and faculty, andcommunity members regarding The Spot and the services provided.Answer phone calls, respond to general inquiries, and scheduleappointments for services. Schedule and assist with diaper,clothing, food bag, and case management support appointments.
• Emergency Housing Support: Identify students’ needs and assist indetermining appropriate housing support. Services includeshort-term hotel stays and housing stipend program. Complete allprocesses and procedures for each program as appropriate. Maintaincommunication with MSW Case Management Support and other BasicNeeds Staff on student cases.
• Program In-Reach/Outreach: Support program visibility by assistingwith campus in-reach and community outreach efforts, such as campusresource fairs and distribution of informational materials.

Minimum Qualifications

• Experience in customer service, student support, or related fields.
• Strong interpersonal skills, both written and verbal.
• Ability torespond effectively and sensitively to students experiencingheightened emotional situations.
• Ability to work in fast-paced workenvironment.
• Experience working with basic needs or in collegesetting preferred.

Work Schedule: TBD –Schedule and shift vary and are subject to change in accordancewith the department's needs.

Hours per Week: Up to 25

Employment Conditions and Information

This is a short-term, temporary, hourly Non-Bargaining Unit (NBU)assignment, not to exceed 160 days and 960 hours per fiscal year(July 1st through June 30th).

Short-term, temporary NBU positions may only be used on anintermittent, seasonal, or project basis.

Education CodeSection 88003 states 'Short-term employee means any person who isemployed to perform a service for the district, upon the completionof which, the service required or similar services will not beextended or needed on a continuing basis.”

After successful completion of the onboarding requirements, anindividual may be employed by the South Orange County CommunityCollege District (SOCCCD) as a short-term, temporary NBU employee.Employment will be on an “if and as needed” basis, as determined bythe SOCCCD. The assignment may be shortened or extended at anytime, due to departmental needs, with little to no notice. NBUemployment is at-will, and either party may terminate this workingrelationship at any time. Neither party shall be required toprovide any reason for the separation. NBU employees shall not havereemployment rights or recourse to petition to be reinstated.

NBU employees are limited to working in a single position withinone department and at one worksite. ASL Interpreters and Art Modelsare the only exceptions to the single-worksite requirement.NBU employees may not work remotely and must be supervised whileperforming their assigned duties.

NBU employees are paid on a monthly basis. The payroll reportingperiod is from the 1st of the month to the last day ofthe month. NBU employees are paid on the 10th of the followingmonth.

Example: For the followingreporting period: January 1st through January31st, the NBU employee will be paid on February10th.

NBU employees who work more than 1000 hours per fiscal year arerequired to contribute to the California Public EmployeesRetirement System (CalPERS), through payroll deduction. The SOCCCDdoes not intend to employ NBU employees for more than 960 hoursduring any fiscal year.