Base Optimization Specialist

Airtable; San Francisco (CA); Remote; USD 100,000 - 139,000; Full time

Job summary

An innovative technology company is seeking a dynamic individual to enhance customer satisfaction and productivity through effective use of their platform. This role offers the chance to work remotely while engaging with Enterprise clients, guiding them to maximize their workflows with no-code solutions. With opportunities for career growth and a collaborative environment, this position is perfect for a self-starter eager to make a significant impact. If you're passionate about customer success and technology, this is the perfect opportunity to thrive and grow in a fast-paced industry.

Qualifications

• 2+ years in a customer-facing role with strong communication skills.
• Proficient in Airtable and no-code/low-code practices.

Responsibilities

• Conduct 1:1 sessions with Enterprise customers over Zoom.
• Guide customers on leveraging Airtable effectively.

Skills

Customer-facing role experience

Airtable proficiency

No-code/low-code practices

Exceptional communication skills

Problem-solving skills

Tools

Airtable

Productivity tools

Job description

Employer Industry: Technology and Software Development

Why consider this job opportunity:
- Salary up to $138,500
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Collaborative and innovative work environment
- Chance to make a significant impact on customer satisfaction and productivity

What to Expect (Job Responsibilities):
- Conduct 1:1 Ask an Expert sessions over Zoom with Enterprise and Premium Enterprise customers
- Innovate and apply knowledge to various use cases to drive business impact using Airtable
- Guide customers on leveraging Airtable effectively through consultative interactions
- Collaborate with Technical Account Managers and Customer Success Managers to enhance customer support
- Document innovative use cases and proactively gather customer feedback for product improvement

What is Required (Qualifications):
- Minimum of 2 years of experience in a customer-facing role
- Proficient in Airtable and no-code/low-code practices for designing workflows
- Exceptional written and verbal communication skills
- Strong problem-solving skills and ability to simplify complex concepts
- Self-starter with the ability to build strong relationships with diverse customers

How to Stand Out (Preferred Qualifications):
- Experience in a fast-growing startup environment
- Familiarity with various productivity tools

#Technology #SoftwareDevelopment #CustomerSupport #RemoteWork #CareerGrowth