Base Camp Experience Lead – Trek Guest Services

The Summit Bechtel Reserve; Glen Jean (WV); On-site; USD 22,000 - 23,000; Full time

Job summary

The Summit Bechtel Reserve seeks a staff member to greet High Adventure guests and provide information on programs and hours. You will help facilitate evening activities and oversee check-in, departure, and guest verification for whitewater treks.

Ideal candidates show high emotional intelligence, a positive customer-service focus, and adaptability in a fast-paced environment, with a commitment to safety and policy adherence.

Qualifications

• Greet trek guests with a friendly, helpful attitude.
• Provide information about Summit evening program, dining hall hours, store hours.
• Demonstrate high emotional intelligence in interactions.

Responsibilities

• Greet SBR trek guests as they arrive.
• Provide information about Summit evening program, dining hall hours, store hours.
• Facilitate evening activities in trek camp.
• Oversee daily check-in and departure for trek guests.

Skills

Customer service

Emotional intelligence

Adaptability

Communication

Tools

Excel

Word

Microsoft Teams

Software navigation

Job description

The Summit Bechtel Reserve seeks a staff member to greet High Adventure guests and provide information on programs and hours. You will help facilitate evening activities and oversee check-in, departure, and guest verification for whitewater treks.

Ideal candidates show high emotional intelligence, a positive customer-service focus, and adaptability in a fast-paced environment, with a commitment to safety and policy adherence.