BAS Service Software Engineer

Control Solutions Inc.; Michigan; On-site; USD 70,000 - 110,000; Full time

Job summary

Control Solutions Inc. is seeking a Service Software Engineer to support trusted clients in building automation systems.

You will diagnose, troubleshoot, and resolve technical issues across Niagara, Honeywell, Johnson Controls, and Distech platforms, while guiding users through day-to-day challenges and updating internal knowledge bases. The role emphasizes strong communication, timely responses via phone, email, or text, oncall rotation, and collaboration with on-site field technicians to

Qualifications

• Proven work experience in the mechanical and Building Automation Industry.
• Hands-on experience with Niagara, Honeywell, Johnson Controls, Distech environments.
• Complete understanding of mechanical, electrical, and building automation systems.
• Ability to diagnose and troubleshoot technical issues that arise with mechanical systems.
• Excellent problem-solving and communication skills.

Responsibilities

• Assist our customers with technical problems when using our products and services including Trend, Niagara, Honeywell, Johnson Controls, Distech, and Alerton.
• Respond to customers in a timely and accurate way, via phone, email, or text.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Analyzing and reporting issues with their existing building management system.
• Offering the best possible solution to repair the issue at hand.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Inform customers about new features, functionalities, and upgrades.
• Follow up with customers to ensure their technical issues are resolved.
• Assist in training junior Customer Support Engineers.
• Work with onsite Field Technicians when applicable.
• Rotate into oncall schedule.

Skills

Building Automation

Mechanical systems

Troubleshooting

Communication skills

Problem solving

Tools

Niagara

Honeywell

Johnson Controls

Distech

Job description

Overview: The Service Software Engineer's role is a high-level technical role that requires someone who is comfortable working with Control Solutions, Inc's most valued clients. The Service Software Engineer's responsibilities include resolving customer queries, recommending solutions, and guiding users through their day-to-day challenges in relation to their building management system. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Assist our customers with technical problems when using our products and services including Trend, Niagara, Honeywell, Johnson Controls, Distech, and Alerton.
• Responding to customers in a timely and accurate way, via phone, email, or text.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Analyzing and reporting issues with their existing building management system.
• Offering the best possible solution to repair the issue at hand.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Inform customers about new features, functionalities, and upgrades.
• Follow up with customers to ensure their technical issues are resolved.
• Assist in training junior Customer Support Engineers.
• Work with onsite Field Technicians when applicable.
• Rotate into oncall schedule.

Qualifications

• Proven work experience in the mechanical and Building Automation Industry.
• Handson experience with Niagara, Honeywell, Johnson Controls, Distech environments.
• Complete understanding of mechanical, electrical, and building automation systems.
• Ability to diagnose and troubleshoot technical issues that arise with mechanical systems.
• Excellent problemsolving and communication skills.