Service Field Technician

Control Solutions Inc.; Rochester Hills (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Control Solutions Inc. seeks a Field Service Technician to install, service, and repair HVAC systems for residential and commercial clients across Michigan. The role emphasizes strong technical knowledge, safety, and customer service excellence.

You will work on-site at client locations, perform preventive maintenance, diagnose issues, and coordinate with the service manager to ensure complete issue resolution and timely follow-ups.

Qualifications

• High school diploma or equivalent; HVAC certification preferred.
• 2+ years of experience in HVAC service, repair, or installation.
• Experience with control systems on Niagara platform (preferred: Distech, JCI, Honeywell, Alerton).

Responsibilities

• Install, maintain, and repair HVAC systems at residential and commercial sites.
• Review job, prepare parts, and coordinate with Service Manager as needed.
• Check in with customers on arrival and ensure issues are resolved before leaving site.
• Submit service tickets and quotes through ConnectWise; complete timesheets per policy.
• Participate in on-call rotations for after-hours service calls.

Education

High school diploma or equivalent; HVAC certification preferred

Tools

Niagara Framework

BACnet/IP

ConnectWise

Job description

Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The technician will be responsible for installing, maintaining, and repairing

Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The technician will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems for residential and/or commercial clients. The ideal candidate will have strong technical knowledge, a commitment to safety, and a passion for delivering exceptional service.

Responsibilities

Field technicians directly represent Control Solutions. As such they shall act as per client’s requirements as they are responsible for the installation, maintenance, repair, and general supervision of the site building management system and its components including communication lines, controllers, actuators, system sensors, electrical and networking components.

• Site visit preparation: o Review job assigned.
• Identify any missing parts or needed parts
• If not already arranged, determine if Service Engineer support will be required.
• Check in with customer once arrived
• Checkout with customer before leaving site to ensure all issues are resolved.
• Communicate any unresolved issues with the customer and service manager.
• The customer and service manager will coordinate any necessary return visits.
• Complete service tickets prior to leaving site. Change ticket status accordingly. If quote is needed gather all necessary information needed and submit opportunity through ConnectWise
• Contact the office prior to leaving site
• Complete timesheets per CSI policy
• Overtime authorization is required. Notify the service manager prior to exceeding weekly hours.
• Follow all job site and CSI safety regulations
• Computer o Ensure correct program loads / VPNs are installed
• Immediately report issues to the IT Department and service manager
• Participate in oncall rotation for afterhours service calls, as required.

Qualifications

• High school diploma or equivalent; technical school or HVAC certification preferred.
• 2+ years of experience in HVAC service, repair, or installation.
• Experience working on/servicing control systems on the Niagara platform, such as Distech, JCI, Honeywell, Alerton, etc. Preferred, not required.
• Experience working with various protocols, such as BACnet (IP/MSTP), Modbus,

Lon, N2, Etc. Preferred, Not Required.

• Strong understanding of electrical and mechanical systems.
• Excellent problemsolving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively.
• Must have a valid driver’s license.

Equal Employment Opportunity: Control Solutions Inc. is an equal opportunity employer. We prohibit discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, veteran status, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and fairness.