Sr Building Automation Services Specialist

Insight Global (United States); Florida; On-site; USD 66,000 - 114,000; Full time

Job summary

Insight Global is seeking a Lead Building Automation Service Specialist to service, troubleshoot, maintain, and upgrade Building Automation Systems at customer sites. The role involves on-call rotation, system startups, and project-to-service transitions, with a focus on independent problem solving and strong customer service.

You will lead and mentor junior technicians, coordinate with other teams, and identify opportunities for system upgrades.

Qualifications

• 5+ years of BAS preventive maintenance and diagnostics experience.
• Experience with BACnet, Modbus, TCP/IP networks, and HVAC controls.
• Strong communication and leadership for field teams.

Responsibilities

• Troubleshoot, service, repair, and maintain Building Automation Systems (BAS)
• Respond to scheduled and emergency service calls, including on-call rotation
• Perform preventive maintenance and ensure BAS equipment operates properly
• Diagnose automation issues and determine repairs or improvements
• System checkout, startup, and commissioning on projects
• Support project completion and transition to ongoing service
• Document service calls and recommendations via tickets and reports
• Identify upgrades and additional service opportunities
• Educate customers on system operation and provide basic training
• Build customer relationships and act as technical field contact
• Coordinate with contractors and service team members
• Lead and mentor junior technicians and resolve complex issues
• Manage workload and meet deadlines

Skills

BAS troubleshooting

HVAC controls

BACnet

Modbus

TCP/IP networking

Strong communication

Tridium/Niagara

Siemens experience

Education

High school diploma or GED

Job description

Job Description

The Lead Building Automation Service Specialist is a senior-level, hands-on technician responsible for servicing, troubleshooting, maintaining, and upgrading Building Automation Systems (BAS) at customer sites.This person will handle preventive maintenance, service calls, repairs, system startups, and project-to-service transitions. They’ll also serve as a technical resource for customers and other technicians, so we’re looking for someone who can independently troubleshoot complex BAS/controls issues while providing strong customer service.

Day to Day

• Troubleshoot, service, repair, and maintain Building Automation Systems (BAS)
• Respond to scheduled and emergency service calls, including participation in an on-call rotation
• Perform preventive maintenance and ensure BAS equipment and systems are operating properly
• Diagnose automation/control system issues and determine appropriate repairs or system improvements
• Perform system checkout, startup, and commissioning-related activities on projects
• Support project completion and the transition of newly installed systems into ongoing service
• Document service calls, repairs, maintenance, and recommendations through service tickets and reports
• Identify opportunities for system upgrades, repairs, and additional service work
• Educate customers on proper system operation and provide basic system training
• Build strong customer relationships and serve as a technical point of contact in the field
• Coordinate with contractors and other service team members at customer sites
• Lead and mentor junior service technicians and help troubleshoot more complex issues
• Manage workload independently and meet customer/service deadlines

Salary range: $66,259-$113,587

Skills and Requirements

• High school diploma or state-recognized GED
• 5+ years of relevant experience performing preventive maintenance and diagnostics of building automation systems (BAS)
• Demonstrated experience with:
• BACnet
• Modbus
• TCP/IP Ethernet and networking
• Strong technical background in HVAC controls
• Strong communication skills with ability to command a room and lead teams effectively
• Tridium/Niagara experience is highly preferred
• Previous Siemens experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].