BAS Service Manager: People + Ops Leader

BCM Controls Corporation; Woburn (MA); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Competitive salary with performance-奖金

Comprehensive medical, dental, and 视力

401(k) with company match

Paid vacation, holidays, and sick time

Company-paid life insurance and short‑

Opportunities for professional develop

Collaborative leadership team with the

A strong reputation built on customer

Job summary

BCM Controls is seeking a Building Automation Service Manager in Woburn, MA to lead an experienced team of service technicians, programmers, and engineers across complex commercial and mission-critical facilities.

You will drive operational excellence, customer satisfaction, and employee development while guiding day-to-day BAS service activities and strategic growth for the department.

Qualifications

• 5+ years of BAS, HVAC controls, or related service operations experience.
• Prior leadership or supervisory experience preferred.
• Strong communication, organization, customer service, and problem-solving skills.

Responsibilities

• Lead daily BAS service operations and coordinate field, engineering, and programming resources
• Support customer escalations, site reviews, and service performance discussions
• Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
• Coach, develop, and support service technicians, engineers, and support staff
• Support complex BAS, HVAC controls, networking, and integration troubleshooting
• Improve service processes, documentation, standards, and customer experience
• Promote safety, accountability, teamwork, and company policy compliance

Skills

5+ years BAS/HVAC service ops

Leadership experience

Communication skills

Customer service

Problem solving

Tools

Schneider EcoStruxure EBO

Niagara

Continuum

BAS platforms

Job description

BCM Controls is seeking a Building Automation Service Manager in Woburn, MA to lead an experienced team of service technicians, programmers, and engineers across complex commercial and mission-critical facilities.

You will drive operational excellence, customer satisfaction, and employee development while guiding day-to-day BAS service activities and strategic growth for the department.