Building Automation Service Manager

BCM Controls Corporation; Woburn (MA); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental, and vision insurance

Employee Assistance Program

Job summary

BCM Controls Corporation in Woburn, MA is hiring a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role entails overseeing service delivery, team performance, and customer satisfaction while managing preventative maintenance and troubleshooting.

The ideal candidate will have over 5 years of experience in BAS or HVAC operations, with a strong understanding of BAS platforms. BCM Controls offers a full-time position with a competitive compensation range of $125,000 – $165,000 annually, along with a comprehensive benefits package.

Qualifications

• 5+ years of BAS, HVAC controls, or related service operations experience.
• Prior leadership or supervisory experience preferred.
• Strong understanding of BAS platforms and HVAC systems.

Responsibilities

• Lead daily BAS service operations and coordinate resources.
• Support customer escalations and service performance discussions.
• Manage productivity, utilization, and service KPIs.

Skills

BAS operations experience

HVAC controls knowledge

Strong communication skills

Customer service skills

Problem-solving skills

Job description

## BAS Service ManagerApplylocations: Woburn, MA (BCM HQ)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR106717**BAS Service Manager****Location:** Woburn, MA**Company:** BCM Controls Corporation, a Comfort Systems USA Company**Position Type:** Full-Time**Compensation Range:** $125,000 – $165,000 annually + Variable compensation based on department performance**About Us**BCM Controls is a leading building automation and energy services provider serving healthcare, education, commercial, life sciences, and mission-critical facilities. As part of Comfort Systems USA, we are committed to delivering high-quality service, long-term customer relationships, and a workplace where employees can grow their careers.Our goal is simple: to make BCM Controls the best place you’ll ever work.About the RoleBCM Controls is seeking a **BAS Service Manager** to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.**Responsibilities*** Lead daily BAS service operations and coordinate field, engineering, and programming resources* Support customer escalations, site reviews, and service performance discussions* Manage department productivity, utilization, backlog, billing accuracy, and service KPIs* Coach, develop, and support service technicians, engineers, and support staff* Support complex BAS, HVAC controls, networking, and integration troubleshooting* Improve service processes, documentation, standards, and customer experience* Promote safety, accountability, teamwork, and company policy compliance**Qualifications*** 5+ years of BAS, HVAC controls, or related service operations experience* Prior leadership or supervisory experience preferred* Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting* Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred* Strong communication, organization, customer service, and problem-solving skills**Work Environment**This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.BenefitsBCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program.