BAS & Automation Sales Consultant

Kele Inc; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with match

Disability insurance

Paid time off

Paid holidays

Tuition reimbursement

Maternity leave

Job summary

Kele Inc. is seeking a Sales Consultant in Dallas, TX to deliver exceptional customer service at the branch counter, over the phone, and via email. You will work with the branch team to meet customer expectations, provide quotes, process orders, and support the sales process.

The role requires a high school diploma, strong interpersonal skills, and the ability to handle multiple tasks while maintaining accuracy. On-site position with comprehensive benefits and a focus on customer success.

Qualifications

• High school diploma required.
• Experience in customer service is preferred.
• Basic knowledge of BAS applications helpful.

Responsibilities

• Assist walk-in customers and respond to inbound sales calls and emails.
• Place outgoing phone calls to customers to obtain required information to complete the sale.
• Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer.
• Address all sales backlog issues to ensure accurate and expedient order shipment.
• Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer’s electronic PO portal.
• Proactive problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction.
• Assist customers with use and navigation of the company website and catalog.
• Handle literature requests for pricing, data sheets and other requested information.
• Resolve customer concerns pertaining to products and services.
• Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects.
• Supporting automation contractors with software licensing.
• Develop a thorough knowledge of products in the company catalog and other products our vendors offer.
• Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance.
• Perform shipping, receiving and inventory duties as required.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Job description

Kele Inc. is seeking a Sales Consultant in Dallas, TX to deliver exceptional customer service at the branch counter, over the phone, and via email. You will work with the branch team to meet customer expectations, provide quotes, process orders, and support the sales process.

The role requires a high school diploma, strong interpersonal skills, and the ability to handle multiple tasks while maintaining accuracy. On-site position with comprehensive benefits and a focus on customer success.