Bartender/Server

Hyatt Place Phoenix / Downtown; Phoenix (AZ); On-site; USD 17,000 - 28,000; Full time

Job summary

Pacific Hospitality Group currently seeks a Bartender/Server to provide exceptional beverage service and dining experiences for guests at our Phoenix area property. You will craft cocktails, describe menu items, and handle drinks with precision while delivering prompt, courteous service.

The role requires knowledge of bar techniques, POS operation, and the ability to accommodate guest requests and dietary needs.

Qualifications

• Must be at least 18 years old.
• Experience in a hotel/resort food and beverage setting is a plus.
• Knowledge of safe food handling and beverage procedures.

Responsibilities

• Curates cocktails and beverages to guest specifications.
• Describe bar items, preparation methods, and prices as needed.
• Utilize proper shaking, mixing, and stirring techniques with bar tools.
• Assist guests with special requests and dietary needs.
• Perform side work, setup, and breakdown at shifts, and manage tip-outs.
• Cashier and balance the bank at shift end; ensure guest satisfaction.

Skills

Craft cocktails

Guest service

Cash handling

POS system

Multi-tasking

Tools

POS system

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentPacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment What You Will AccomplishAs a Bartender/Server, you are responsible for preparing beverages and providing exceptional food service to property guests dining in the restaurant and during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.Responsibilities Include:Curates Craft Cocktails and/or beverages to guest specificationsDescribe all bar items; methods of preparation and prices as needed. Must have extensive knowledge of all bar/menu itemsProper shaking, mixing, and stirring techniques using required Boston Shaker, Bar Spoon, Beakers, Jiggers, Hawthorne/Juniper StrainersExtensive knowledge of the surrounding area, events, and directions to guide and enhance a guest’s local experienceWorks with guests to accommodate special requests and special dietary needsUtilize suggestive selling on established menu items or specials to maximize food and beverage revenuesServes menu items to guests in a prompt and courteous mannerPerforms pre and post-shift side work; set-up, breakdown, condiments, roll-ups etc.Responds to guest inquiries and special requests promptly to ensure guest satisfaction; notifies supervisor of guest complaints and unusual situationsCash handling/ balance bank at the end of each shift and calculate tip outs.Serves guests at assigned station quickly, courteously, and obtains food and beverage from prescribed locations and serves guests according to established procedures and using appropriate service techniquesObserves guests to fulfill any additional requests and completes assigned side work as directedFamiliarizes self with all items on daily basis. After events, cleans away service and accessoriesFollows all standard food handling, TIPS, Title IV, sanitation and health department guidelinesJob Requirements:Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquetteMust be at least 18 years of ageAbility to work on AM, PM, weekend and holiday shifts as required by operational needsPhysical Requirements:While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.Great If you haveIdeal candidate will have:Experience within a hotel/resort environmentA valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employmentResponsible Beverage Certified (TiPS) (Title IV)Ability to multi-taskExceptional communication skillsAbility to serve needs of guest through verbal face-to-face interactionAbility to perform basic math skills such as addition, subtraction, multiplication and divisionAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.undefinedundefined-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.