Bartender - Glenn's Kitchen

Glenn's Kitchen/Sky Lounge; Atlanta (GA); On-site; USD 17,000 - 34,000; Full time

Job summary

Glenn's Kitchen/Sky Lounge in Atlanta is seeking a Bartender whose role blends guest ambassadorship with mixology. You will use knowledge of beverages, food pairings, and local happenings to elevate the guest experience.

Responsibilities include preparing drinks, serving food, managing bar inventory, handling cash and POS transactions, and ensuring age verification. Strong customer service and teamwork are essential.

Qualifications

• Must consistently provide high-quality customer service and meet guest needs.
• Clear professional communication with guests, coworkers and management.
• Adapt to different personalities and maintain team focus.
• Identify and resolve problems tactfully according to policy.
• Assess guest needs to maintain service quality and upsell appropriately.
• Demonstrate initiative and collaboration in a fast-paced bar.

Responsibilities

• Prepare alcoholic beverages for guests and servers.
• Serve food in the bar and maintain bar cleanliness.
• Control inventory for alcohol and bar supplies.
• Balance cash receipts and run cash reports; handle POS transactions.
• Verify legal age requirements and monitor safe alcohol service.
• Improve bar menu and drink recipes; prepare garnishes.

Skills

Customer service

Communication

Interpersonal relationships

Problem solving

Quality control

Sales techniques

Time management

Analytical skills

Initiative

Flexibility

Tools

POS applications

Job description

Summary: Part guest ambassador and part mixologist. Bartenders are responsible for enhancing the guest experience through personal interaction, food and beverage knowledge and local goings on in the community.Reports to: Bar ManagerJob TasksUse sales techniques to increase revenues from alcohol and full-service menu in the bar.Prepare alcoholic beverages for guests and servers.Serve food in the bar.Control inventory for alcohol and bar supplies.Maintain cleanliness and organization of the bar.Stock alcohol and bar supplies.Improve bar menu and drink recipes.Prepare drink garnishes.Monitor guests for safe alcohol consumption and limit problems and liability.Verify legal age requirements.Complete bar orders and cash and credit card transactions.Balance cash receipts at the end of each shift.Run cash reports.Main Responsibilities and Required Knowledge, Skills and AbilitiesCustomer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance bar guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.Communication: Bartenders must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or server can alert the bartender to a potential problem. The bartender must also understand instructions, read written company memorandums and communicate when he or she needs more direction.Interpersonal Relationships: Bartenders must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.Problem Solving and Conflict Management: A bartender must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.Performing General Physical Activities: Bartenders perform physical activities that require moderate strength including climbing, lifting, balancing, walking, and handling of materials.Analytical Skills: Bartenders must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost/benefit analysis; service and product quality; and conflict resolution.Time Management Skills: Bartenders must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.Technical Skills: A bartender must possess or quickly learn general accounting and mathematical skills and point-of-sale applications.Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.Flexibility: Bartenders often work overtime, when needed, and assist the workload of others.Initiative: A bartender must action frequently, collaborate with team members and develop new ideas that focus on results.