Bartender - Boston Logan Airport - Stephanie's Terminal B

Paradies Lagardère; Boston (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Paradies Lagardère seeks a service-oriented team member to deliver first-class guest service in a fast-paced dining environment. You will greet guests, explain menu options, and provide recommendations while maintaining a polished appearance and friendly demeanor.

You will manage orders and payments at the POS, support seating and stock tasks, and respond to guest concerns to ensure an exceptional dining experience. Knowledge of English and strong math skills are essential.

Qualifications

• 1-year experience serving required.
• ServSafe Certification or equivalent is preferred.
• TIPS Certification or equivalent is preferred.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extended periods, and to demonstrate good judgement when dealing with customers and peers.

Responsibilities

• Warmly greet and acknowledge guests promptly.
• Present the menu, answer questions, and make suggestions regarding food and service.
• Engage with guests in a friendly and professional manner to create a lasting first and last impression.
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions quickly and accurately.
• Maintain a clean, organized work environment and assist with seating, answering phones, stocking, and cleanup.
• Respond to guest concerns and ensure the best possible guest experience.

Skills

Customer service

English communication

Teamwork

Multitasking

Education

High School diploma or GED

Tools

Point of sale system

Job description

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Duties And Responsibilities

All Paradies Lagardère positions, including the Bartender, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. The following are intended as basic requirements. Success will come to the individual who can expand upon these job

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip

resistant shoes.

• Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude, Service, Team)

• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Knowledgeable and enthusiastic about the restaurant's menu, it’s ingredients, flavor profiles, portion sizes, and

preparation methods.

• Observe guests to respond to any additional requests and determine when the meal has been completed.
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash

Handling and Loss Prevention Standard Operating Procedures.

• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products, and all menu items and

desserts.

• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.

• Following our service standards which requires having a positive attitude and the ability to work well under

pressure with cooks and other staff.

• As a server, we expect that you assume the role of a salesperson with a commitment to upsell, increase check

average, compete in sales incentives, and promote the brand.

• Maintain a clean organized work environment
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock

work, cleanup, and documentation.

• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Enthusiastically supports decisions once they have been made by management.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food

safety.

• Other duties as assigned.

Education, Experience, Certifications

• 1-year experience serving required.
• High School diploma or GED.
• Experience handling money and a point of sale system.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with

customers and peers.

• ServSafe Certification or equivalent is preferred.
• TIPS Certification or equivalent is preferred

Position Qualifications

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Ability to take direction and collaborate in a team environment.
• Positive interpersonal skills.
• Proficiency required in reading, writing, and mathematics, in English.
• Knowledge of federal, state, and local liquor laws
• Ability to lift a minimum of 25 lbs., perform essential job functions such as standing, bending, reaching, climbing

on a ladder, and walking long distances.

Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagadere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.