Shift Supervisor - Cava - Boston Logan Airport

Paradies Lagardere Default; Boston (MA); On-site; USD 31,000 - 44,000; Full time

Job summary

Paradies Lagardère in East Boston, MA is seeking a Shift Supervisor to lead restaurant operations on-site. The role emphasizes guest satisfaction, staff training, and adherence to SOPs as part of delivering first-class experiences to travelers.

Responsibilities include supervising food preparation, inventory, cash handling, and safety compliance, with hours varying by workload. Prior supervisory experience in hospitality is preferred, and ServSafe certification is a plus.

Qualifications

• Supervisory experience in hotel/restaurant industry preferred.
• Proficient in restaurant operations: food planning, sanitation, and reports.
• ServSafe certification or equivalent required.
• Ability to take direction and work independently.
• Excellent English communication; thrives in a high-energy environment.
• Able to work varied shifts including weekends/holidays.

Responsibilities

• Lead each shift by delegating duties and following up with team members.
• Train staff to meet SOPs and guest service standards.
• Assist with food, beverage, labor, receiving, storage and inventory management.
• Ensure health and safety regulations and proper sanitation are maintained.
• Support opening/closing procedures and cash-out processes.

Skills

Supervisory experience

Restaurant operations

Customer service

Communication

Team leadership

Independent work

High-energy environment

Education

ServSafe Food Manager’s Certification or equivalent

Job description

Job Category: Food & Beverage

Requisition Number: FOHMA018472

• Posted : August 17, 2026
• Full-Time
• On-site
• Rate : $27 USD per hour

Locations

Showing 1 location

East Boston, MA 02128, USA

Description

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

POSITION SUMMARY:
At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Shift Supervisors ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Micros and Data Central training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Team Member Leadership & Development

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations.
• Warmly greets and acknowledges guests upon arrival.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Supporting programs to enhance staff morale and training, which includes writing of schedules.
• Effectively lead the restaurant while the Manager or Assistant Manager is not present.
• Acts with integrity and honesty while promoting the company culture.

Operations

• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule.
• Assists with cash-out procedures.
• Assists with POS training.
• Enthusiastically supports decisions once made by Paradies Lagardère and management.
• Open-minded to feedback.
• Perform other duties as assigned.

Education, Experience, Certifications

• Practical experience as a supervisor in the hotel/restaurant industry, preferred.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• ServSafe Food Manager’s Certification or equivalent.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Position Qualifications

• Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
• Must be able to sustain performance under conditions of stress - such as tight deadlines and detailed questioning.
• Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
• Standing for long periods and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.