Bartender

Ontario Trillium Foundation; Snellville (GA); On-site; USD 1,929,000 - 3,031,000; Full time

Job summary

Hook & Reel is seeking a customer-focused bartender to deliver engaging service in a fast-paced Cajun seafood setting. You will greet guests warmly, answer questions about the menu and brand, and ensure accurate, high-quality beverage service for both alcoholic and non-alcoholic drinks.

You'll multitask across bar and dining room, maintain clean work areas, and work with the team to ensure guest satisfaction. Prior POS experience and integrity with health standards are a plus.

Qualifications

• 1+ years of bartending experience.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).
• Point-of-Sale systems experience preferred.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Consistently create drinks to ensure quality of both alcoholic and non-alcoholic beverages.
• Assist with side work and opening/closing tasks.
• Clean and organize the bar to keep sightlines clear.
• Maintain a positive, energetic, hospitality-focused attitude at all times.
• Balance bar and dining room orders and multi-task effectively.
• Demonstrate knowledge of classic cocktails to fulfill orders.

Skills

Strong communication

Customer service

Multi-tasking

Work well under pressure

Education

Food Handlers Certification

Alcohol Handlers Certification

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It’s always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Bartender at Hook & Reel, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Consistently create drinks to make sure that each guest receives the same quality of beverage both alcoholic and non-alcoholic.
• Assist with side work and opening/closing tasks.
• Clean and organize the bar to ensure that sightlines remain clear.
• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.
• Inform management of special requests or guest concerns.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Demonstrate knowledge of classic cocktails in order to properly execute guests’ drink orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions

• 1+ years of bartending experience.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).
• Point-of-Sale systems experience preferred.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Work well under pressure.