Host

Ontario Trillium Foundation; Country Club Hills (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Hook & Reel in Illinois is seeking a Host to be the first and last impression for guests, delivering a smooth, welcoming dining experience in a fast-paced environment.

You will greet guests, manage waitlists, assist with seating and menus, answer questions about the brand and menu, and support the team to ensure exceptional guest service.

Qualifications

• Strong communication and hospitality mindset required.
• Experience delivering world-class guest service is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide menus, and assist servers with initial drink orders.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover and cleanliness of the front-of-house.
• Maintain a positive, energetic, hospitality-focused attitude.
• Handle to-go inquiries or direct them to the appropriate team member.

Skills

Strong communication

Guest service

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It's always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Host at Hook & Reek, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide them with menus and occasionally assist servers with initial drink orders.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Clean and organize the front-of-house and host station.
• Thank guests as they leave and invite them to return.
• Inform management of large parties, special requests, or guest concerns.
• Answer phones professionally and courteously.
• Handle to-go inquiries or direct them to the appropriate team member.
• Ensure business cards, beverage menus, and other paper goods are clean and stocked.
• Monitor restrooms periodically and notify management of any issues.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.