Bartender

Pier House; Costa Mesa, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a professional Bartender to efficiently prepare and serve beverages in a courteous manner. You will ensure guest satisfaction, handle cash, and upsell drinks per guidelines.

Responsibilities include maintaining bar supplies, knowing drink recipes, and adhering to alcohol service rules. The role requires basic math, teamwork, and strong guest relations.

Qualifications

• Clear verbal and written communication with guests and staff
• Able to work in high pressure situations
• Experience in problem solving and guest resolution
• Regular attendance and reliability
• Basic computational ability
• Familiar with MICROS system or registers

Responsibilities

• Must be completely familiar with all liquor types, recipes, prices, glassware, and garnishes
• Anticipate guest needs and maintain positive guest relations
• Resolve guest complaints to ensure satisfaction
• Maintain bar supplies and prepare daily requisitions
• Know drink recipes, prices, and beverage options
• Check IDs for age verification as required
• Handle cash, MICROS system, discounts, and tips
• Promote and upsell liquor and food
• Enforce policies and stay compliant with alcohol guidelines
• Observe sanitation and cleanliness
• Complete sidework pre/post shift
• Never leave liquor unattended during shift
• Collaborate with staff and promote guest service culture
• Perform reasonable requests from management

Skills

Effective communication

High work ethic

Ability under pressure

Problem solving

Cash handling

Guest service

Tools

MICROS system

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

Position Summary:

The Bartender is responsible for efficiently preparing and serving beverages in a courteous and professional manner.

Core Responsibilities

• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.
• Know drink recipes, prices and type of beverages available.
• Follow guidelines established in regard to age identification for suspected minors. Courteously, but efficiently, check identification where appropriate.
• Be familiar with accurate cash handling procedures to include proper discounting, MICROS system (or registers), bank procedures and tip policies. Responsible for accurately charging the guests for drinks. Responsible for accurate intake of all the monies.
• Promote and upsell liquor and food.
• Efficiently enforce the red line system with no exceptions.
• Follow alcohol awareness guidelines.
• Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter.
• Observe proper sanitation and cleanliness procedures.
• Efficiently complete all sidework pre/post shift.
• Never leave liquor unattended during the assigned shift.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Requirements

Certification Requirements:

Food Handler's Certification

Knowledge, Skills and Abilities:

• Effective communication skills, both verbal and written, to communicate with guests and associates.
• High work ethic and self-initiative
• Ability to work in high pressure situation
• Experience in problem solving and guest resolution
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Must possess basic computational ability
• Understand and efficiently and accurate operate MICROS system (or registers).
• Be able to accurately memorize drink ingredients and garnishes for use in beverage service.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

• Stand and walk for varying lengths of time
• Lift approximately fifty (50) pounds, such as trays, cases of liquor, dishes, etc.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

$18.40/hour

Status

Full-time

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