JOB PURPOSE: The primary purpose of this position is to create a unique and personal experience for our Buffalo Wild Wings Guests by effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner.
JOB FUNCTIONS / RESPONSIBILITIES:
- Make personal connections with Guests to create loyalty through engaging conversations.
- Participate in Mystery Shop, GEM, and BARS programs. Follow Company SOPs for the BARS program, including 'Must ID anyone who looks under 40 years of age' and check Guests' identification to ensure they meet minimum age requirements for alcohol consumption.
- Read and organize tickets to serve Guests efficiently and manage large crowds.
- Prepare alcoholic and non-alcoholic beverages according to SOPs.
- Maintain service, cleanliness, and operational responsibilities, including bussing, resetting the bar, restocking caddies, cleaning menus, and menu placement.
- Stock the bar and refill ice bins as needed.
- Remove debris and spills from the floor in the assigned section.
- Replace kegs and restock bottles and alcohol when necessary.
- Monitor and manage bar inventory and control costs, including tracking waste per company standards.
- Ensure proper levels of inventory such as stemware and garnishes, and prepare, wash, and sterilize items as needed.
- Take food and beverage orders and prepare drinks for Guests, including those of the serving staff's Guests.
- Process Guest payments accurately following SOPs.
- Limit problems related to excessive drinking by taking appropriate precautions.
- Maintain a clean and sanitary bar area and equipment.
- Perform FOH support duties for opening and closing as per policy, clocking in and out accordingly.
- Perform other duties as assigned, with pay rate determined by the specific duty.
PHYSICAL DEMANDS: The position requires sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your manager if a task exceeds physical capabilities.