Bartch House Transplant Manager

adventhealth; Orlando (FL); On-site; USD 29,000 - 54,000; Full time

Job summary

AdventHealth in Orlando, FL is seeking a qualified individual to manage daily operations of the guest house, including check-ins/outs, reservations and transactions. You will oversee staffing, volunteers and scheduling to ensure 24/7 coverage, while maintaining a welcoming environment.

Responsibilities include budget management for supplies, coordinating with departments and the Foundation to enhance guest experiences, and training staff and volunteers.

Qualifications

• Bachelor's degree in hospitality or related field.
• 1+ year of customer service or hospitality experience.
• 3+ years of supervisory or managerial experience.
• Experience supervising volunteers preferred.

Responsibilities

• Manage daily operations, guest check-ins/outs, reservations and transactions.
• Oversee staffing, volunteer management and scheduling for 24/7 coverage.
• Maintain house cleanliness, turnover and laundry processes.
• Coordinate safety guidelines for staff and guests.
• Recruit, train and coach staff and volunteers; manage budget for supplies.
• Collaborate with hospital departments and the Foundation to enhance guest experiences.
• Organize fundraising events and provide house tours as needed.

Skills

POS/CRM software

Databases

Multitasking

Communication skills

Prioritization

Confidentiality

Listening & problem solving

Customer service

Leadership (Preferred)

Education

Bachelor's degree

Hospitality Management

Business Administration / Communications

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E Rollins St
City: Orlando
State: Florida
Postal Code: 32803

Job Description

Manages daily operations, including guest check-ins and check-outs, reservations, and financial transactions. Oversees staffing, volunteer management, and scheduling to ensure 24/7 coverage. Maintains cleanliness and organization of the house, including room turnover and laundry. Provides a welcoming and supportive environment for guests, offering assistance with wayfinding and accommodations. Ensures compliance with safety and liability guidelines for staff and guests. Organizes and assigns duties for all shifts, ensuring effective communication and teamwork. Recruits, trains, and manages staff and volunteers, providing coaching, development, and performance feedback. Manages the budget for supplies, food, pantry items, and events, working within budget constraints. Maintains positive relationships with partners and vendors, coordinating services such as cleaning, laundry, and food vendors. Collaborates with the Transplant Institute, inpatient units, guest services, and the Foundation to enhance guest experiences. Organizes and participates in fundraising events and coordinates community donations. Provides house tours and presentations to visitors and key stakeholders. Remains on-call for house emergencies and provides coverage for other shifts and weekends as needed. Other duties as assigned.

Knowledge, Skills, and Abilities

• Point of Sale and Customer Relationship Management (CRM) software; advanced use of software applications: Microsoft Word, Excel, PowerPoint, etc. [Required]
• Ability to develop and maintain data bases as required. [Required]
• Ability to multitask in a fast pace, limited staff environment. [Required]
• Strong communication skills with ability to understand written and verbal instructions. [Required]
• Ability to prioritize and complete projects in a timely manner. [Required]
• Self-motivated, detailed oriented, organized. Ability to work independently and as a team member. [Required]
• Ability to respect and maintain confidentially of all guests, staff, and volunteers. [Required]
• Good listening and problem-solving skills. [Required]
• Friendly, tactful, compassionate, and able to cope with and offer comfort to people in periods of intense emotion and stress, yet able to remain objective. [Required]
• Leadership, management and team building skills. [Preferred]

Education

• Bachelor's [Required]

Field of Study

• of Arts degree in Hotel or Hospitality Management, Business Administration, Communications or related field

Work Experience

• 1+ of customer service or hospitality experience [Required]
• 3+ of supervisory or managerial experience [Required]
• 5+ of experience in related field [Preferred]
• Experience in customer service, hospitality management [Preferred]
• Experience working with and managing volunteers [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$21.17 - $39.38

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.