Barista Supervisor

Goddess-and-the-Bake; Wilmette (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Goddess-and-the-Bake in Wilmette, IL seeks an experienced barista supervisor to oversee front-of-house operations, ensure consistent product standards across coffee, bakery and bar offerings, and train new baristas to reflect the brand with every interaction.

You will manage weekly beverage orders, monitor inventory, maintain equipment, enforce health and safety requirements, and cultivate a professional, friendly team atmosphere while coaching latte art and customer service skills for long-term

Qualifications

• At least 2 years of experience in specialty coffee and the coffee industry.
• Excellent verbal and written skills.
• Flexible schedule.
• Able to teach latte art.
• Able to keep a calm, mature, professional demeanor when needed.
• Well-organized and detail-oriented, and demonstrates a desire to learn.
• Be a model barista in bar skills, customer service and enthusiasm with the ability to lead, communicate and train team members.
• Must be able to adapt to new procedures with ease, and confidently inform staff of changes.
• Valid Food Handlers Certification.
• Must have worked with manual espresso machines.
• This position is paid hourly and includes tips.

Responsibilities

• Greets all customers with fast, friendly, personalized service and develops a rapport with our guests by learning their names, favorite drinks and food items.
• Maintains the highest quality, consistent product standards across bar, food and bakery offerings.
• Cultivates a professional, friendly and efficient work environment.
• Keeps FOH staff informed of drink specials and bar-related changes; trains new barista hires.
• Manages weekly beverage orders with vendors; tracks sales and inventory pars.
• Keeps equipment operating by following procedures, troubleshooting, and performing preventive maintenance.
• Maintains store image, health and safety requirements, and ongoing staff education.
• Proactively lead, coach and develop team members; attends coffee events when possible.

Skills

Latte art

Team leadership

Customer service

Training staff

Food safety

Verbal communication

Organization

Education

Food Handlers Certification

Job description

Service and Standards:

• Knowledge of all menus: bar, food, bakery
• Is able to work all FOH stations
• Maintains the highest quality, consistent product standards
• Cultivates a professional, friendly and efficient work environment
• Greets all customers with fast, friendly, personalized service and develops a rapport with our guests by learning their names, favorite drinks and food items
• Ensures that the company's brand is properly reflected by keeping a well-maintained, clean, organized and stocked coffee bar
• Prepares and serves coffee and tea beverages that adhere to our company’s quality standards. You must ensure that all baristas are consistently reflecting the company’s recipes and presentation standards
• Makes sure barista's aprons and uniforms are clean and presentable

Training Staff and Guests:

• Continuously keep baristas informed of any events, changes, areas that need improvement, and areas of excellence
• Manages and assists in the training and development of new barista hires
• Keeps all FOH staff informed of drink LTO drink specials, and any pertinent bar-related changes
• Makes sure the store baristas are prepared for LTO drink special releases
• Maintains coffee knowledge on current offerings. Confidently and accurately communicates product info to customers
• Make sure smallware inventory is completed and communicates shortage to GM

Weekly Ordering and Projects:

• Places beverage orders with vendors every week
• Keeps track of sales and inventory pars, and adjusts accordingly
• Ensures all projects and responsibilities are completed in a timely, efficient manner

Equipment and Service:

• Keeps equipment operating by following operating procedures, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Maintains inventory of nitrogen gas tanks

Store Image:

• Improves bar quality by studying, evaluating and redesigning processes. Implements relevant changes with help of Coffee Director
• Offers suggestions for improving, and maintaining the appearance of the store and coffee bar
• Ensures adherence to all health and safety requirements
• Continues to learn and educate themselves in beverage related aspects
• Although not required, it is highly encouraged to attend coffee events outside work. An interest in competing at industry events on behalf of Goddess is desirable
• Proactive approach to problem-solving and staff management

Required Skills and Education:

• At least 2 years of experience in specialty coffee and the coffee industry
• Excellent verbal and written skills
• Flexible schedule
• Able to teach latte art
• Able to keep a calm, mature, professional demeanor when needed
• Well-organized and detail-oriented, and demonstrates a desire to learn
• Be a model barista in bar skills, customer service and enthusiasm with the ability to lead, communicate and train team members
• Must be able to adapt to new procedures with ease, and confidently inform staff of changes
• Valid Food Handlers Certification
• Must have worked with manual espresso machines.
• This position is paid hourly and includes tips.