barista, Reserve Cafe - Store #53313 Starbucks Reserve & Roastery - Chicago, IL

Starbucks; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking passionate baristas to join their Reserve Cafe team. In this role, you will be the face of culinary innovation, providing exceptional customer experiences with high-quality food and beverage pairings. You will showcase your coffee expertise while working in a dynamic environment that values teamwork and operational excellence. This position offers an opportunity to grow within a supportive company that prioritizes employee well-being and development. If you are enthusiastic about food and coffee culture and enjoy creating memorable experiences for customers, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Tuition Coverage

Paid Vacation

Paid Parental Leave

Discounted Company Stock Program

Backup Care

Student Loan Management Resources

Qualifications

• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Experience in the service or entertainment industry is preferred.

Responsibilities

• Provide exceptional customer service and act as a coffee expert.
• Maintain a clean workspace and adhere to health and safety standards.

Skills

Customer Service

Coffee Knowledge

Interpersonal Skills

Attention to Detail

Multitasking

Education

High School Diploma

Specialty Retail Sales Experience

Job description

Now Brewing: barista, Reserve Cafe, Starbucks Reserve & Roastery

Our Reserve Cafe food and culinary zone is an Italian-inspired bakery and kitchen that brings to life high quality culinary offerings within our Reserve & Roastery experience. Our baristas, alongside our bakers, act as ambassadors for our food platform, preparing our freshly baked pastries and food offerings using premium ingredients. Reserve Cafe baristas will use their knowledge and expertise of our exclusive products to inspire and delight customers by showcasing our sweet and savory food and beverage pairings. Our Reserve Cafe partners strive to exceed the expectations of our partners and customers by showcasing the art of culinary innovation. We would love to hear from chefs, bakers, and those passionate about great food!

Job Summary and Mission

This job contributes to Starbucks success of the Roastery & Reserve locations by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

1. Coffee Expert & Brand Ambassador:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Provide unique coffee forward experience for every customer
• Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
• Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines and standards
• Contributes to positive team environment
• Maintains regular and consistent attendance and punctuality

Service:

• Anticipates customer and store needs by constantly evaluating environment, and customers for cues
• Delivers exceptional customer service to all customers
• Responsible for total service, including table service
• Support Roastery and Reserve events model and events execution

Sales:

• Maintain knowledge of 100+ unique Roastery & Reserve products
• Engage customers and leverage selling skills

Operations:

• Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
• Maintain a clean and organized workspace so that partners can locate resources and product as needed

We would love to hear from people with:

Basic Qualifications:

• Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
• Ability to carry 35lb on a consistent basis
• Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
• Reading, writing, and oral proficiency in the English language
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• 1-2 years of specialty retail sales experience
• Ability to carry and balance a tray
• High attention to detail with the ability to multitask and prioritize effectively
• Ability to learn quickly
• Ability to read customer cues and curate an immersive experience based on customer needs
• Strong interpersonal skills
• Ability to build relationships quickly
• Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
• Ability to memorize complex menus, ingredients, beverage & food builds
• Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
• Ability to work as part of a large and matrixed team
• Additional languages beneficial

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].