Barista - PT

Barnes & Noble Booksellers, Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic café team members who are passionate about providing excellent customer service. In this dynamic role, you will engage with customers, make tailored beverage recommendations, and ensure a clean and inviting café atmosphere. Your positive attitude and ability to solve problems will help create memorable experiences for customers. Join a team that values initiative, teamwork, and a commitment to quality as you contribute to a welcoming environment that delights every visitor. If you enjoy working with people and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Passionate about products and customer service.
• Ability to listen and make recommendations.

Responsibilities

• Deliver excellent customer service and beverage recommendations.
• Maintain a clean and welcoming café environment.

Skills

Customer Engagement

Problem Solving

Communication Skills

Multi-tasking

Sales Skills

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.