Barista - PT

Barnes & Noble; Millbury (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic café team members who are passionate about delivering exceptional customer service. In this role, you will engage with customers, create tailored beverage experiences, and ensure a welcoming environment. You will be responsible for maintaining operational standards and cleanliness while making recommendations that connect customers with our delightful offerings. Join a vibrant team where your contributions will enhance the café experience and foster a positive atmosphere for all patrons.

Qualifications

• Passionate about products served and enjoys working with people.
• Well-organized, efficient, and capable of multitasking.

Responsibilities

• Deliver perfect beverages and engage customers with friendly service.
• Maintain cleanliness and tidiness in the café for a welcoming experience.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Product Knowledge

Job description

What You Do

1. Work on the café floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines, as well as on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with products meeting their needs.
4. Ensure the café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the café by prioritizing cleanliness and tidiness, recognizing that cleanliness impacts the overall customer experience.
6. Execute all operational standards accurately, promptly, and in accordance with café standards, safety, and health regulations.
7. Protect company assets by adhering to processes and working efficiently to control waste and shrinkage.
8. Recognize and assist both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products served.
• Positive and proactive attitude.
• Enjoy working with people.
• Listen attentively and enjoy solving problems.
• Make accurate recommendations for handcrafted beverages and food items that satisfy customers.
• Well-organized, efficient, and capable of multitasking.
• Ability to communicate clearly and respectfully.

Expected Behaviors

• Treat customers as the top priority at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Demonstrate initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility and complete all tasks carefully and correctly.
• Be receptive to coaching and feedback.
• Adapt flexibly to a constantly changing environment.

Barnes & Noble, Inc., is an American bookseller.