Barista - PT

Barnes & Noble Booksellers, Inc.; Millbury (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company that values customer engagement and service excellence. In this dynamic role, you'll work on the café floor, delivering handcrafted beverages while ensuring a welcoming and tidy environment. Your ability to connect with customers and make tailored recommendations will enhance their experience. This position offers the opportunity to grow your café knowledge and be part of a supportive team that prioritizes respect and kindness. If you enjoy a fast-paced environment and are passionate about great service, this role is perfect for you.

Qualifications

• Passionate about café products and providing excellent customer service.
• Ability to make correct recommendations for beverages and food items.

Responsibilities

• Work on the café floor and deliver exceptional service to customers.
• Maintain cleanliness and organization of the café environment.

Skills

Customer Engagement

Problem Solving

Multi-tasking

Communication

Physical Stamina

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.