Barista - PT

Barnes & Noble, Inc.; Florida; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading retail company as a Barista in Jacksonville, FL, where you'll provide exceptional customer service and craft delightful beverages. This part-time role focuses on creating a welcoming café environment while engaging with customers and ensuring operational excellence.

Qualifications

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.

Responsibilities

• Deliver the perfect beverage that exceeds customer expectations.
• Ensure that the Café is welcoming and clean.
• Execute all operational standards correctly and in a timely manner.

Skills

Customer Service

Multi-tasking

Problem Solving

Job description

Join to apply for the Barista - PT role at Barnes & Noble, Inc.

Location

FL - Jacksonville - St Johns Town Center - 2214

Classification

Part-Time

Job Summary

As a Barista, you provide first-class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks, and your knowledge of the café ensure that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

1. Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
3. Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
4. Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
5. Take pride in the Café and prioritize ensuring a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
6. Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adaptable to an ever-changing environment.

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Retail

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