Barista - PT

Barnes & Noble; City of Albany (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the book retail industry is seeking a Café Associate to provide exceptional customer service and maintain a welcoming café environment. The role includes engaging with customers, making beverage recommendations, and ensuring cleanliness and operational standards are met. Ideal candidates are passionate, organized, and enjoy working in a fast-paced environment.

Qualifications

• Passionate about the products served.
• Positive attitude and enjoys working with people.
• Well-organized and efficient.

Responsibilities

• Deliver excellent customer service and beverage recommendations.
• Maintain cleanliness and organization of the café.
• Execute operational standards and adhere to safety regulations.

Skills

Customer engagement

Problem-solving

Multi-tasking

Communication

Job description

What You Do

• Work on the café floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order creation approach.
• Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
• Ensure that the café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
• Take pride in the café environment, prioritizing cleanliness and tidiness, recognizing that cleanliness impacts the overall customer experience.
• Execute all operational standards correctly, timely, and in accordance with café standards, safety, and health regulations.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer assistance to both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continuously grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all tasks correctly and with care.
• Accept coaching and feedback openly.
• Be flexible and adaptable to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $15.50.

Barnes & Noble, Inc., is an American bookseller.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.