Barista - PT

Barnes & Noble; Alexandria (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading bookseller as a Café Associate, where you'll engage with customers, deliver exceptional service, and maintain a welcoming environment. This role requires a passion for products and a proactive attitude to enhance the café experience.

Qualifications

• Passionate about the products served.
• Well-organized and efficient.

Responsibilities

• Deliver beverages that exceed customer expectations.
• Maintain a clean and tidy café environment.
• Execute operational standards in accordance with safety regulations.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Job description

What You Do

• Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines), and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations through engaging, building rapport, listening, and providing friendly, fast service, following a tailored order-creating approach.
• Make relevant beverage and food recommendations, ensuring an engaging experience that connects customers with the right products to meet their needs.
• Ensure the Café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
• Take pride in the Café and prioritize maintaining a clean and tidy environment, understanding that cleanliness influences the entire customer experience.
• Execute all operational standards correctly, promptly, and in accordance with café standards, safety, and health regulations.
• Protect company assets by adhering to all processes, working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continually grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and demonstrate a proactive attitude.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all tasks correctly and with care.
• Be open to coaching and feedback.
• Be flexible and adaptable to an ever-changing environment.

Barnes & Noble, Inc., is an American bookseller.