Barista II - Constant Grind

Seminole Hard Rock Hotel & Casino; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Cincinnati seeks team members to support sales transactions, bussing tables, cleaning, sweeping, and assisting the Beverage Supervisor as needed. The role emphasizes outstanding guest service, accurate cash handling, and maintaining a clean dining environment within a dynamic casino setting.

We promote a comprehensive benefits package and a healthy work-life balance. Training is provided, and compliance with licensing and background checks is required for this

Qualifications

• Two months of on-the-job training is typical.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Background check and drug screening required.
• Must be twenty one (21) years of age.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati for gaming entertainment and mentor team members to provide superior guest service.
• Provide information on all Hard Rock services and facilities to guests.
• Quote accurate waiting times and manage guests per service standards.
• Handle cash bank counts, maintain accurate cash balance, and secure money handling.
• Maintain dining room cleanliness including bussing tables and sweeping floors.
• Attend meetings and complete follow-up tasks as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Skills

Customer service

Communication

Mathematics

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. As well as assisting the Beverage Supervisor as needed.

Responsibilities

• PRIMARY RESPONSIBILITIES Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides information on all aspects of Hard Rock services, and facilities to guests.
• Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards.
• Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money in a secure manner according to established standards.
• Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on-the-job training. Must obtain and maintain and all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be twenty one (21) years of age

Additional Details

KNOWLEDGE OF:

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic mathematical skills.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!