Attendant - TDR

175 Hard Rock Bristol LLC; United States; On-site; USD 19,000 - 26,000; Full time

Job summary

Seminole Hard Rock Support Services is hiring for a team member in the Hard Rock Hotel & Casino Sacramento at Fire Mountain area. You will handle transactions, bussing, cleaning, replenishing food, and guest relations, while upholding safety and quality standards.

Two months of on-the-job training is typical; must pass background check, drug screening, and be 18+. Excellent communication and cash-handling skills are required to ensure guest satisfaction.

Qualifications

• Excellent customer service skills.
• Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Able to distinguish currency denominations and make correct change.
• Able to communicate effectively with all levels of employees and guests.

Responsibilities

• Handle all sales transactions, bussing tables, cleaning, sweeping, and mopping.
• Build guest relations and mentor team members to provide superior guest service.
• Replenish and garnish food on cafeteria line; serve food as needed.
• Maintain clean, sanitary work area and properly store all items.
• Ensure stock from warehouse is stored properly and dining room remains clean during shift.

Skills

Customer service

Cash handling

Cash register usage

Effective communication

Shift flexibility

Education

On-the-job training

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Responsibilities

• The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed.
• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food on the cafeteria line as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Team Dining Room is cleaned and maintained throughout shift.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Education and/or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen(18) years of age.

Knowledge of

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic mathematical skills.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Pay Range

PAY RANGE: $14 - $19/Hourly

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!