Supervisor, Stewarding

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Supervisor of Housekeeping to ensure smooth operations and top-quality guest service. Under the Manager - Stewarding, you will lead the public spaces team, schedule shifts, mentor staff, and coordinate training to uphold standards.

The role requires 1–3 years of housekeeping supervision and an Associate’s Degree or equivalent experience. Strong interpersonal skills and the ability to resolve issues promptly are essential to deliver an exceptional guest

Qualifications

• One to three years of supervising housekeeping staff or related experience required.
• Associate’s Degree or equivalent experience preferred.
• Strong leadership and guest service orientation required.

Responsibilities

• Supervise housekeeping staff and schedule work.
• Mentor team members to provide superior guest service.
• Assist in hiring and establishing training programs for public space personnel.
• Recommend adjustments to policies to improve guest service.
• Conduct property inspections and ensure adherence to policies.
• Maintain awareness of budgets and vendor billing.

Skills

Leadership

Guest service

Interpersonal skills

Budgeting

Scheduling

Hiring/training

Communication

Education

Associate’s Degree or equivalent experience

Tools

Typewriter

10-key

Computer

Job description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

Under the supervision of the Manager - Stewarding, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and conducts employee evaluations.
• Assists in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to more effectively service the guest.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
• Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
• Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Non-Essential Job Functions

• Attend seminars when needed.

Education and /or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.

Additional Requirements

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

Knowledge Of

Regulatory requirements. Supervisory/management duties. Leadership skills.

Ability To

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

About Us

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!