Barista & Guest Service Specialist

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates at Concord-manag

Job summary

Concord Hospitality is seeking a Barista to connect with guests by delivering friendly, enthusiastic, and timely service. You will prepare high-quality coffee and espresso beverages and assist with food and beverage operations to ensure a welcoming guest experience.

The role requires multitasking in a fast-paced environment, attention to detail, and flexible hours including mornings, weekends, and holidays. Full-time associates benefit from competitive wages and health coverage.

Qualifications

• High school diploma or equivalent preferred.
• Previous barista or customer service experience preferred.
• Basic computer and POS knowledge required.

Responsibilities

• Provide personalized service and warmly greet guests.
• Prepare and serve coffee, espresso, tea, and specialty beverages according to recipe and quality standards.
• Operate espresso machines, grinders, and other beverage equipment safely and efficiently.
• Take food and beverage orders, answer menu questions, and make recommendations to guests.
• Deliver food and beverages to guests and provide table service as needed during busy periods.
• Maintain cleanliness and organization of the coffee bar, dining area, workstations, and equipment.
• Operate cash registers and handle transactions accurately.
• Stock coffee, beverage, food, and service supplies while monitoring inventory levels.
• Follow food safety, sanitation, and alcohol service standards.
• Address guest inquiries and resolve concerns with professionalism and urgency.
• Collaborate with kitchen and restaurant team members to ensure a seamless guest experience.

Skills

Interpersonal skills

Multitasking

Customer service

POS knowledge

Attention to detail

Ability to stand long hours

Education

High school diploma or equivalent

Tools

POS system

Job description

Concord Hospitality is seeking a Barista to connect with guests by delivering friendly, enthusiastic, and timely service. You will prepare high-quality coffee and espresso beverages and assist with food and beverage operations to ensure a welcoming guest experience.

The role requires multitasking in a fast-paced environment, attention to detail, and flexible hours including mornings, weekends, and holidays. Full-time associates benefit from competitive wages and health coverage.