Barista & Guest Experience Specialist

TMC Hospitality; Nashville (TN); Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

TMC Hospitality in Nashville operates Dawn Cafe and Bode Hotel, seeking a Barista to warmly greet guests, take orders, and prepare beverages to the cafe menu. You will handle transactions with accuracy, maintain clean outlets, and support retail sales with welcoming hospitality.

Responsibilities include ensuring timely order prep, maintaining equipment readiness, adhering to policies, and upholding high standards of cleanliness and guest satisfaction across the cafe and hotel outlets.

Qualifikationen

• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.

Aufgaben

• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders.
• Ensure tables and storefront are always in a clean and presentable manner.
• Inspect, plan and ensure readiness of materials, workspaces, and equipment for service.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergencies.
• Maintain knowledge of department policies and service procedures/standards.
• Maintain knowledge of proper maintenance and use of equipment; ensure routine maintenance.
• Anticipate guest needs and respond promptly to all guests.
• Maintain positive guest relations and upsell products and services.
• Resolve guest complaints to ensure satisfaction; monitor cleanliness and organization.
• Adhere to opening/closing duties and communicate with staff.

Kenntnisse

Good judgment

Guest service

Jobbeschreibung

TMC Hospitality in Nashville operates Dawn Cafe and Bode Hotel, seeking a Barista to warmly greet guests, take orders, and prepare beverages to the cafe menu. You will handle transactions with accuracy, maintain clean outlets, and support retail sales with welcoming hospitality.

Responsibilities include ensuring timely order prep, maintaining equipment readiness, adhering to policies, and upholding high standards of cleanliness and guest satisfaction across the cafe and hotel outlets.