Barista- Bode Nashville

TMC Hospitality; Nashville (TN); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

TMC Hospitality in Nashville operates Dawn Cafe and Bode Hotel, seeking a Barista to warmly greet guests, take orders, and prepare beverages to the cafe menu. You will handle transactions with accuracy, maintain clean outlets, and support retail sales with welcoming hospitality.

Responsibilities include ensuring timely order prep, maintaining equipment readiness, adhering to policies, and upholding high standards of cleanliness and guest satisfaction across the cafe and hotel outlets.

Qualifications

• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.

Responsabilités

• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders.
• Ensure tables and storefront are always in a clean and presentable manner.
• Inspect, plan and ensure readiness of materials, workspaces, and equipment for service.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergencies.
• Maintain knowledge of department policies and service procedures/standards.
• Maintain knowledge of proper maintenance and use of equipment; ensure routine maintenance.
• Anticipate guest needs and respond promptly to all guests.
• Maintain positive guest relations and upsell products and services.
• Resolve guest complaints to ensure satisfaction; monitor cleanliness and organization.
• Adhere to opening/closing duties and communicate with staff.

Connaissances

Good judgment

Guest service

Description du poste

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in Santa Barbara, Palm Springs, and Nashville, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

About the role

Baristas are responsible for welcoming and serving guests of Dawn Cafe and Bode Hotel. Our baristas provide all visitors with the highest levels of customer service. They maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare orders , assist guests with retail items, and complete all transactions in a timely manner with warm hospitality.

What You'll Do

• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and store front are always in a clean and presentable manner
• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times and train staff to engage and upsell products and services.
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff.
• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to.
• Ensure all products are properly secured, and systems are in place to prevent theft.
• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired product is removed from inventory.
• Ensure retail is always stocked and looks presentable
• Attend any staff meeting for daily briefing and communicate to team
• Ensure all equipment is maintained and running smoothly

Qualifications

• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.