Barista & Guest Experience Specialist

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health benefits

Disability & life insurance

Employee discounts

401(k) with match

Paid vacation & sick time

Employee assistance program

Job summary

HM Alpha Hotels & Resorts is hiring a Barista / Coffee Shop Attendant for Hilton Indianapolis Hotel & Suites in Indianapolis, IN. You will greet guests, prepare specialty coffee drinks, maintain a clean shop, and assist with merchandising and inventory.

Responsibilities include cash handling via Micros, opening/closing duties, and providing excellent guest service in a fast-paced café environment.

Qualifications

• High School Diploma or equivalent required.
• 3–6 months café/barista experience preferred.
• Retail or customer service experience preferred.
• Experience with cash handling and POS systems a plus.

Responsibilities

• Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
• Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
• Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
• Restock and refresh merchandise and food displays to ensure an inviting presentation.
• Open and close the coffee shop on time, following proper setup and closing procedures.
• Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures.
• Monitor inventory levels, communicate restocking needs, and assist management with ordering.
• Secure all cash and deposits per hotel and company policies.
• Comply with all company policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Attention to detail

Punctuality

Inventory management

Education

High School Diploma or equivalent

Tools

Micros POS

Cash handling

Job description

HM Alpha Hotels & Resorts is hiring a Barista / Coffee Shop Attendant for Hilton Indianapolis Hotel & Suites in Indianapolis, IN. You will greet guests, prepare specialty coffee drinks, maintain a clean shop, and assist with merchandising and inventory.

Responsibilities include cash handling via Micros, opening/closing duties, and providing excellent guest service in a fast-paced café environment.