Barista & Guest Experience Specialist

Coffee & Bagel Brands; Chazy Landing (NY); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Employee Discount

Flexible Schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee is seeking a Team Member to deliver exceptional guest service and craft beverages with care. You will rotate between barista and greeter roles, ensuring a welcoming, high-energy environment and adhering to standard recipes and cash-handling procedures.

No prior experience is required, and we value a passion for coffee and a customer-first mindset. This on-site position offers growth opportunities and a friendly team culture in a fast-paced environment.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.
• Preferred: Restaurant, retail, or guest service experience.

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• Makes recommendations to Guests grounded in real product knowledge, not just a script.
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly.
• Takes direction from leaders and understands the team is balancing multiple priorities at once.
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests.
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve.
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed.
• Takes ownership of the impact they have on the people around them.

Skills

Guest service mindset

Fast-paced environment

Flexible schedule

Coffee passion

Job description

Caribou Coffee is seeking a Team Member to deliver exceptional guest service and craft beverages with care. You will rotate between barista and greeter roles, ensuring a welcoming, high-energy environment and adhering to standard recipes and cash-handling procedures.

No prior experience is required, and we value a passion for coffee and a customer-first mindset. This on-site position offers growth opportunities and a friendly team culture in a fast-paced environment.