Barista & Guest Experience - Flexible Schedule

coffeeandbagelbrands; Appleton (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Appleton, WI is seeking a Team Member to deliver exceptional guest service and craft hand-made beverages while embodying our core values. You will be part of a dynamic team, supporting guests and teammates across shifts, with opportunities to grow and take on leadership responsibilities.

The role requires a 16+ age, flexible availability including mornings/evenings/weekends, and a passion for coffee and hospitality.

Qualifications

• Must be at least 16 years old.
• Ability to work a flexible schedule, including mornings, evenings, weekends, nights, and holidays.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• Makes recommendations to Guests grounded in real product knowledge, not just a script.
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly.
• Takes direction from leaders and understands the team is balancing multiple priorities at once.
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests.
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve.
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed.
• Takes ownership of the impact they have on the people around them.

Skills

Customer service

Hospitality

Teamwork

Coffee knowledge

Job description

Caribou Coffee in Appleton, WI is seeking a Team Member to deliver exceptional guest service and craft hand-made beverages while embodying our core values. You will be part of a dynamic team, supporting guests and teammates across shifts, with opportunities to grow and take on leadership responsibilities.

The role requires a 16+ age, flexible availability including mornings/evenings/weekends, and a passion for coffee and hospitality.