Barista — Guest Experience Champion

Kroger; Roseville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Roseville, MI seeks a friendly Coffee Shop Associate to provide outstanding customer service and prepare beverages to standard recipes. You will help customers, sample products, and maintain fresh, accurately portioned items daily.

The role emphasizes teamwork, safe food handling, and the ability to stay calm in a fast-paced store environment while engaging with customers and supporting store goals.

Qualifications

• Excellent customer service is required.
• Any previous comparable experience is a plus.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products in the department and store.
• Maintain product knowledge and respond with recommendations.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare coffee shop beverages to recipe standards and assist customers with requests.
• Offer samples and inform customers of coffee shop specials.
• Provide fresh products in correct portions to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use coffee shop equipment and inventory ingredients accordingly.
• Check product quality and review sell-by dates.
• Operate espresso machines, blenders, scales and steamers.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Follow safety procedures and food safety guidelines.
• Inspect equipment and report repairs as needed.
• Notify management of accidents and safety risks.
• Work cooperatively in a high-paced environment.
• Manage conflicts professionally and with integrity.
• Follow directions and seek help to resolve issues.

Skills

Excellent customer service

Experience welcomed

Job description

Kroger in Roseville, MI seeks a friendly Coffee Shop Associate to provide outstanding customer service and prepare beverages to standard recipes. You will help customers, sample products, and maintain fresh, accurately portioned items daily.

The role emphasizes teamwork, safe food handling, and the ability to stay calm in a fast-paced store environment while engaging with customers and supporting store goals.