Barista: Craft Coffee, Warm Service & Team Focus

Kroger; Michigan; On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking a customer service focused associate in Michigan to create welcoming shopping experiences and answer product questions. You will learn department offerings, assist customers, and help maintain a clean, safe store environment.

Ideal candidates bring excellent customer service skills and are comfortable working in a busy retail setting, handling transactions and assisting diverse customers, including minors and seniors, with professionalism.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products within the department and store.
• Gain and maintain knowledge of products sold within the department and respond to questions and provide recommendations.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Prepare beverage selections to recipe and standards and handle transactions using company practices.
• Offer product samples and inform customers of coffee shop specials.
• Ensure customers receive fresh products and correct portions to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use equipment in coffee shop per guidelines and inventory ingredients.
• Check product quality and review sell-by dates; take appropriate action.
• Report ordering/shipping discrepancies to management.
• Stay updated with ads and promotions.
• Adhere to safety procedures and food safety guidelines.
• Inspect equipment and report maintenance needs.
• Report safety risks or incidents to management.
• Work cooperatively in a fast-paced environment.
• Handle conflicts calmly and professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Excellent customer service skills

Job description

Kroger is seeking a customer service focused associate in Michigan to create welcoming shopping experiences and answer product questions. You will learn department offerings, assist customers, and help maintain a clean, safe store environment.

Ideal candidates bring excellent customer service skills and are comfortable working in a busy retail setting, handling transactions and assisting diverse customers, including minors and seniors, with professionalism.