Barista & Guest Experience Champion

Paradies Lagardère; Boston (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Paradies Lagardère is seeking a Barista to deliver first-class hospitality to travelers and guests, preparing tea, coffee, and expresso drinks with a focus on speed, accuracy, and guest satisfaction. You will engage with guests, follow brand standards, and support a safe, friendly work environment as part of a dynamic team.

The role emphasizes guest service, product knowledge, and teamwork in a fast-paced setting, with opportunities to grow within a renowned hospitality brand.

Qualifications

• High School diploma or GED is required.
• Food and Beverage experience is preferred but not required.
• Customer service focused and solution oriented.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Responsibilities

• Greet guests warmly and take drink and food orders within 30 seconds of entry.
• Operate coffee making equipment; dismantle and clean machinery as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Accurately total, process, and collect payments using the point‑of‑sale system.
• Handle cash, process credit/debit transactions, and follow loss prevention SOPs.
• Maintain knowledge of the menu and products to assist guests and upsell where appropriate.
• Resolve guest issues with the assistance of a Manager when necessary.

Skills

Customer service

English communication

Teamwork

Multitasking

Cash handling

Stamina

Education

High School diploma

ServSafe Certification

Job description

Paradies Lagardère is seeking a Barista to deliver first-class hospitality to travelers and guests, preparing tea, coffee, and expresso drinks with a focus on speed, accuracy, and guest satisfaction. You will engage with guests, follow brand standards, and support a safe, friendly work environment as part of a dynamic team.

The role emphasizes guest service, product knowledge, and teamwork in a fast-paced setting, with opportunities to grow within a renowned hospitality brand.