Barista

Q Casino + Resort; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA seeks a Barista to craft coffee and tea beverages, greet guests, and deliver exceptional hospitality in a fast-paced setting.

Responsibilities include precise beverage preparation, maintaining a clean workspace, handling POS transactions, and staying current with coffee trends. No formal education required; barista experience preferred.

Qualifications

• No formal education required.
• Relevant experience as a barista preferred.
• Ability to stand for extended periods and lift up to 50 lbs.
• Excellent communication and interpersonal skills.

Responsibilities

• Prepare a variety of coffee and tea beverages following recipes.
• Greet guests and provide attentive, courteous service.
• Maintain cleanliness and organization of workspace.
• Handle cash transactions and process payments with the POS.
• Stay updated on coffee trends and menu items.

Skills

Customer service

Hospitality

Attention to detail

Tools

Espresso machine

Coffee grinder

POS terminal

Job description

Q CASINO + RESORTKEY HOTELBaristaBASIC FUNCTIONThe Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience. This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.ORGANIZATIONAL RELATIONSHIPSReports to: Lock 11 Restaurant Manager / SupervisorSupervises: N/ASPECIFIC DUTIES AND RESPONSIBILITIESPrepare a variety of coffee and tea beverages, following recipes and quality standards.Operate espresso machines, grinders, and other coffee making equipment with precision.Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.Prepare and serve beverages promptly, ensuring accuracy and quality.Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.Adhere to all health, safety, and sanitation regulations.Follow proper procedures for handling and disposing of food and beverage waste.Accurately handle cash transactions and process payments for guests with Agilysys POS.EDUCATION, TRAINING AND EXPERIENCEFormal education is not required.Relevant experience as a barista preferred.STANDARDS OF PERFORMANCEMaintain a professional appearance and demeanor at all times.Attention to detail and ability to follow recipes for consistent coffee quality.Deliver prompt, courteous, and attentive service to all guests.Exhibit strong teamwork and collaboration with colleagues and management.Adhere to company policies and procedures.Demonstrate strong time management and multitasking skills.Ensure accuracy in food and beverage delivery.Uphold high standards of cleanliness and organization in work area.Respond quickly and effectively to guest inquiries and concerns.MENTAL and PHYSICAL REQUIREMENTSAbility to work in a fast-paced, high-pressure environment.Strong problem-solving skills and ability to adapt to changing situations.Excellent communication and interpersonal skills.Ability to stand and walk for extended periods.Must be able to lift and carry up to 50 lbs.Ability to bend, stoop, and reach frequently.Flexibility to work mornings, weekends, and holidays as required by event schedules.WORKING ENVIRONMENT AND CONDITIONSInside work.Exposure to varying temperatures and moderate-to-high noise levels.High guest interaction requiring excellent customer service skills.Noise levels may be high during high volume business.Fast-paced and physically demanding work environment.EQUIPMENT AND TOOLSEspresso machineCoffee and beverage dispensers.POS terminal and payment processing equipment.Turbo ChefGlassware, dish equipment, sanitation supplies.