Barista

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Le Meridien Sheraton Charlotte is seeking friendly, customer‑service oriented individuals to join our Food & Beverage team. The role offers $16 per hour plus tips and the opportunity to provide delightful service in a fast‑paced hotel environment in Charlotte, NC.

Responsibilities include greeting guests, serving beverages and food, handling transactions, and maintaining cleanliness and safety standards. Prior barista or F&B experience is a plus; a high school diploma or equivalent is preferred.

Qualifications

• Experience in food and beverage service is preferred.
• Knowledge of customer service standards.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests according to standards and anticipate needs.
• Provide quality beverages and food per recipes and standards.
• Follow health, safety and sanitation guidelines for all products.
• Process guest transactions, balance cash and close out the register.
• Set up, stock and maintain work areas.
• Ensure guest satisfaction with service and quality.

Skills

Customer service

Cash handling

Math skills

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

The Le Meridien Sheraton Charlotte complex hotel is looking for fun, ambitious, customer service-oriented individuals to join our Food and Beverage Team. If you have a passion to serve while having fun, then this is the career for you!

$16/ hour plus tips

• Greet all guests according to StepStone and hotel standards, anticipate and address guests’ needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety and sanitation guidelines for all products.
• Handle closing of guest transactions in outlet and room services, close out register, and balance out cash for shift as well as keeping cash funds always secured.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.
• Bus coffee cart areas and tables.
• Set up, stock, and maintain work areas.
• Check with guests to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards.
• Notify the manager immediately of any guest complaints.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use POS system.

Requirements

• One (1) year of barista experience is a plus.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have excellent mathematical and computer skills.
• High school education preferred. Relevant training and experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training and first aid training preferred.
• Additional language ability preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.