Barback

Sonesta International Hotels; New Orleans (LA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company...

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term…

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in New Orleans is hiring a Barback to support bar operations with ice, glassware, and beverage service. You will keep outlets clean, stock items, and ensure smooth service during shifts.

The role requires a focus on guest satisfaction, teamwork, and adherence to safety and service standards in a lively hotel environment.

Qualifications

• Experience delivering exceptional guest or client service.
• Clear and effective communication with guests and colleagues.
• Professional appearance and demeanor; able to work well with others.

Responsibilities

• Clean all outlets and maintain cleanliness throughout the shift.
• Deliver ice, stock glasses, and service outlets as needed.
• Ensure outlets have items and materials to operate efficiently.
• Wash glasses in the glass room using the washing machine.
• Provide passionate and engaging service to guests meets their needs and exceeds expectations.
• Build solid relationships with colleagues and treat them with respect and dignity.
• Perform other duties as needed to support hotel operations.
• Follow the GUEST model: greet, eye/ear contact, establish needs, solve requests, thank guests.

Skills

Guest experience

Communication skills

Teamwork

Flexible hours

Safety awareness

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Barback is responsible for providing set-up materials such as ice, glasses, coffee, etc., to all food and beverage outlets.

Key Job Functions

• Responsible for cleaning of all outlets
• Deliver ice, stocks glasses and service outlets during the shift as needed.
• Ensures outlets have items and materials needed to operate efficiently.
• Washes glasses in the glass room by operation of washing machine.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Qualifications And Skills

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Must be able to work well with others in a productive manner.
• Must be willing and able to work flexible hours, weekends and holidays.
• Ability to apply common sense understanding to carry out simple one or two step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Valid Louisiana Responsible Vendor Server's Permit required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, frequently required to walk; use hands to fingers, handle or feel, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.