Barback

Playatgila; Chandler, Northern (AZ, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Playatgila is seeking a hospitality-focused bartender assistant to support bartenders in a casino setting. You will help ensure guests receive excellent service while adhering to responsible alcohol service policies.

The role emphasizes guest relations, beverage knowledge, and prompt, courteous interaction with patrons. Compliance training and certifications are required or pursued after hire.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar/restaurant/nightclub preferred.
• General wine, beer and spirit knowledge preferred.
• Must obtain and maintain required certifications (Food Handlers Card, Alcohol Awareness, BBP).
• Ability to follow GILA WAY: greet, interact, listen, appreciate guests.

Responsibilities

• Promotes and provides excellent guest service to guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and food offerings.
• Observes guests for signs of intoxication.
• Provides attentive, friendly, professional service with positive communication.
• May assist with food pickup and service from the kitchen.

Skills

Guest service

Communication

Multitasking

Telephone etiquette

Self-starter

Education

High School Diploma or equivalent

Job description

Description

Pay Range: $17.00 per hour

This position assists the bartender in providing ultimate hospitality for guests in a casino environment while ensuring all laws and regulations with respect to the safe and responsible alcoholic beverages are strictly adhered to and by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Observes guests' behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.