Barback

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a bartender assistant to support bar operations and guest service. You will help guests with menu questions, maintain beverage knowledge, and ensure quality presentation while adhering to safety and regulatory standards.

The role emphasizes strong guest service, teamwork, and timely coordination with kitchen staff. Prior fast-paced bar or restaurant experience and required certifications are preferred.

Qualifications

• High school diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar/restaurant or nightclub preferred.
• General knowledge of wine, beer and spirits preferred.
• Must obtain required compliance trainings (health card, alcohol awareness, BBP).
• Strong guest service, phone etiquette and proactive task follow-up required.
• Ability to work with a team and communicate clearly.

Responsibilities

• Promotes and provides excellent guest service to internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and offerings or special menu items.
• Observes signs of intoxication and responds appropriately.
• Delivers attentive, friendly, professional service with respect.
• May assist server and ensure timely food pickup and service.
• Ensures quality and presentation meet guest expectations.
• Performs other projects and duties as assigned.

Skills

Guest service

Fast-paced environment

Communication skills

Alcohol knowledge

GILA WAY awareness

Education

High school diploma or equivalent

Tools

BBP training

Alcohol Awareness Certification

Job description

Closing Date: September 2, 2026, at 4:00 PM

Pay Range: $17.00 per hour

This position assists the bartender in providing ultimate hospitality for guests in a casino environment while ensuring all laws and regulations with respect to the safe and responsible alcoholic beverages are strictly adhered to and by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Observes guests' behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.